The types of personal information and data collectedWe collect the following types of information:
When you register for services, contact us, or participate in surveys, we may collect:
When you visit our website, we may automatically collect:
During the provision of website design services, we may access:
We collect information through the following methods:
We use the collected information for the following purposes:
We process your personal information based on the following legal grounds:
| Legal basis | Example |
|---|---|
| Contract performance | When we need your information to provide services according to the signed contract |
| Legitimate interest | When we use information to improve services, protect systems, or develop business |
| Consent | When you consent to receive marketing information or allow the use of non-essential cookies |
| Legal obligation | When we need to process information to comply with the law |
We may share your personal information with the following parties:
We work with third parties to provide services to you:
We may share information with business partners to provide services or additional features you request.
We may disclose your information when:
In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.
We do not sell, rent, or trade your personal information with third parties for marketing purposes without your explicit consent.
We are committed to protecting your personal information and apply the following security measures:
We store personal data on secure servers in data centers that meet the highest security standards. Data is backed up regularly to ensure integrity and availability.
Although we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
Note: These service providers only have access to the information necessary to perform their services and must protect your information.
Depending on the applicable law, you may have the following rights regarding your personal data:
| Right | Description |
|---|---|
| Right of access | You have the right to request a copy of the personal information we hold about you |
| Right to rectification | You have the right to request us to modify inaccurate or incomplete information |
| Right to erasure | You have the right to request us to delete your personal information in certain circumstances |
| Right to restrict processing | You have the right to request us to restrict the processing of your personal information in certain circumstances |
| Right to object | You have the right to object to the processing of your personal information in certain circumstances |
| Right to data portability | You have the right to receive your personal information in a structured, commonly used, and machine-readable format |
| Right to withdraw consent | You have the right to withdraw your consent at any time when the processing is based on consent |
To exercise any of the above rights, please contact us via:
We will respond to your request within 30 days. In some cases, we may request additional information to verify your identity.
If you are not satisfied with how we handle your personal information, you have the right to file a complaint with the competent data protection authority. However, we encourage you to contact us first to resolve the issue.
We only retain your personal information for as long as necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.
| Data type | Retention period |
|---|---|
| Account information | Throughout the time you maintain an account with us and an additional 2 years after account closure |
| Transaction data | 7 years as required by accounting and tax law |
| Marketing data | 3 years from your last interaction with us |
| Log data | 1 year |
When determining the retention period for personal information, we consider:
We use cookies and similar technologies to collect and store information when you visit our website.
You can manage cookies through your browser settings. However, blocking some types of cookies may affect your experience on our website.
For more information on how we use cookies, please see our Cookie Policy of our website.
Your personal information may be transferred to and processed on servers located in different countries, where data protection laws may differ from those in your country.
When transferring data internationally, we ensure appropriate safeguards are applied to protect your personal information, including:
We work with international service providers, including:
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you know that your child has provided us with personal information, please contact us. If we discover that we have collected personal information from a child under 16 without parental verification, we will take steps to remove that information from our servers.
We may update this Privacy Policy from time to time to reflect changes in our privacy practices or for other operational, legal, or regulatory reasons.
We will notify you of material changes by:
We encourage you to review this Privacy Policy periodically for the latest information on how we protect your personal information.
If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please contact us via:
If you have specific questions about privacy or data protection, you can contact our Data Protection Officer at: [email protected]
Here are some of the most common questions people ask about our Privacy & Policy.
Commitment to compliance
We are committed to complying with data protection and privacy regulations, including the Vietnam Cybersecurity Law and international regulations such as GDPR (if applicable). We continuously update our policies and procedures to ensure the highest level of data protection for our customers.